Policy Information

Privacy Policy

Please review this policy carefully before placing an order. We aim to keep our process clear, transparent and easy to understand.

Last updated January 2026
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This page provides general policy information for Agriguard360 customers. Product handling and usage information should always be reviewed on the product label before use.

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Privacy Policy

At Agriguard360, we value your privacy and are committed to protecting the information you provide. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services.

1. What Information Do We Collect?

1.1 Personal Data

When you place an order, register on our website, contact us, or use our services, we may collect personal information such as your name, email address, phone number, shipping address, billing address, order details, and payment-related information.

Payment information is securely processed by third-party payment providers. We do not store complete card or payment details on our website.

1.2 Technical Information

We may collect non-personal technical information such as your IP address, browser type, device information, operating system, website usage behavior, pages visited, and interaction data to improve the functionality, security, and performance of our website.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, support website functionality, remember preferences, analyze website traffic, and support marketing or advertising activities.

2. Use of Your Information

We may use your information for the following purposes:

  • Order processing: To process orders, payments, shipping, returns, refunds, and customer service requests.
  • Website improvement: To improve website content, usability, performance, product offerings, and customer experience.
  • Customer communication: To send order updates, service messages, offers, promotional content, or marketing communication where permitted. You may unsubscribe from marketing emails at any time.
  • Legal and security purposes: To comply with legal requirements, prevent fraud, monitor security, resolve disputes, and protect our business, website, customers, and users.

3. Data Sharing

3.1 No Sale of Personal Data

We do not sell or rent your personal data to third parties.

3.2 Trusted Service Providers

Your data may be shared with trusted service providers who help us operate our website and provide services, including payment processors, shipping partners, website hosting providers, analytics tools, customer support tools, and marketing service providers.

3.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, government request, or where necessary to protect our rights, business, users, customers, or website security.

4. Data Protection Measures

4.1 Security Measures

We use reasonable technical and organizational measures to help protect your data from unauthorized access, misuse, alteration, loss, or disclosure.

4.2 Online Security Limitation

Although we take appropriate care, no digital system, website, payment system, or method of online transmission can be guaranteed to be fully secure.

5. Your Rights

  • Access, correction, or deletion: You may request access to your personal data, correction of inaccurate data, deletion of your data, or restriction of certain processing, subject to applicable legal and business requirements.
  • Marketing preferences: You may stop receiving marketing emails by clicking the unsubscribe link in our messages or by contacting us.
  • Cookie controls: You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain website features.

6. External Websites

6.1 Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for their content, security, or data protection practices.

6.2 Review External Policies

We recommend reviewing the privacy policies of external websites before sharing personal information.

7. Data Retention

We may retain personal data for as long as necessary to process orders, provide customer support, maintain business records, comply with legal obligations, prevent fraud, resolve disputes, and enforce our policies.

8. Updates to This Policy

This Privacy Policy may be updated from time to time. Changes will be published on this page with the updated policy content.

9. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Official Name: MERCURA ENTERPRISES LTD
Business Name: Agriguard360

Address:
2 Frederick Street, King’s Cross,
London, WC1X 0ND,
United Kingdom

Email: support@agriguard360.com
Phone: +44 333 057 6070

Customer Service Hours:
Monday to Friday, 09:30 – 17:00 GMT

Response Time:
We strive to respond to most inquiries within 24–48 business hours on weekdays.

Contact

Need help with this policy?

For policy-related questions, order support or product information requests, please contact our customer service team. We strive to respond to most inquiries within 24–48 business hours on weekdays.

Official Name MERCURA ENTERPRISES LTD
Business Name Agriguard360
Address 2 Frederick Street, King’s Cross, London, WC1X 0ND, United Kingdom
Customer Service Hours Monday to Friday, 09:30 – 17:00 GMT
Response Time We strive to respond to most inquiries within 24–48 business hours on weekdays.
Important notice

Use crop-care and plant-protection products with care. Always read the label and product information before handling, storage or use.