Terms of Service
Welcome to Agriguard360. These terms and conditions explain how you may access and use our website, as well as the guidelines for purchases made through our platform. By using our website, you agree to these terms and conditions.
1. General Information
1.1 Agriguard360 is operated by MERCURA ENTERPRISES LTD.
1.2 Agriguard360 operates an online platform offering a selected range of products for horticulture, gardening, agricultural care, and related outdoor use.
1.3 By accessing this website, you confirm that you have read, understood, and accepted these terms and conditions in full.
2. Product Information and Application
2.1 We aim to provide accurate product information, descriptions, images, prices, and usage details on our website.
2.2 Please always read and follow the product labels, safety information, instructions for use, and any applicable product guidance before using any item.
2.3 It is the customer’s responsibility to ensure that products are suitable for their intended use and are used in accordance with local regulations, recommendations, and best practices.
2.4 Product packaging, appearance, size, or details may vary slightly due to supplier updates, batch differences, or photography and screen display settings.
3. Orders and Payments
3.1 All purchases are subject to product availability, order confirmation, and successful payment authorization.
3.2 Payments are processed securely through verified third-party payment providers. We do not store complete card or payment information on our website.
3.3 Agriguard360 reserves the right to refuse, cancel, or limit orders that appear suspicious, unauthorized, fraudulent, incorrectly priced, unavailable, or otherwise unsuitable for processing.
4. Shipping and Delivery
4.1 We deliver to supported regions. Estimated delivery times and available shipping options may be displayed at checkout or on our shipping information page.
4.2 Delivery times may be affected by external circumstances such as courier delays, customs checks where applicable, weather conditions, public holidays, high-volume periods, or other events beyond our control.
4.3 Customers are responsible for providing accurate and complete shipping information. Incorrect or incomplete information may result in delayed, failed, or returned delivery.
4.4 Once an order has been dispatched, cancellation may not be possible. Any eligible return or refund request will be handled according to our Return and Refund Policy.
5. Returns and Refunds
5.1 Products that arrive damaged, defective, incorrect, or significantly different from the description may be eligible for return or resolution as per our Return and Refund Policy.
5.2 Customers must contact us within the stated return window after delivery and provide order details, photos, videos, or other evidence where requested.
5.3 Refunds, replacements, or other resolutions will be issued only after review and, where applicable, receipt and inspection of the returned product.
5.4 If the return is not due to an error on our part, the customer may be responsible for return shipping costs.
6. Use of the Website
6.1 You agree not to use this website for unauthorized, unlawful, misleading, fraudulent, or harmful activities.
6.2 You must not attempt to compromise website security, interfere with website operations, upload harmful code, submit false information, or misuse any part of the website.
6.3 Misuse of the website may result in restricted access, order cancellation, or legal action where appropriate.
7. Intellectual Property
7.1 All content on this website, including text, images, graphics, product content, branding, layout, logos, and design elements, belongs to Agriguard360, MERCURA ENTERPRISES LTD, or the respective content owners.
7.2 No part of this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
8. Limitation of Liability
8.1 Agriguard360 is not liable for indirect, incidental, special, or consequential damages arising from the use of the website, products, services, or website content.
8.2 We do not guarantee that the website will always function without interruption, delay, technical error, or security issue.
8.3 Customers are responsible for using purchased products safely, correctly, and in accordance with product instructions and applicable regulations.
9. Data Protection
9.1 Personal data is collected and processed in accordance with our Privacy Policy.
9.2 By using our website, placing an order, or contacting us, you agree to the data protection practices described in our Privacy Policy.
10. Changes to the Terms and Conditions
10.1 We reserve the right to update or modify these terms and conditions at any time without prior notice.
10.2 Continued use of our website after changes are posted means you accept the updated terms and conditions.
Contact Information
For any questions regarding these Terms of Service, please contact us:
Official Name: MERCURA ENTERPRISES LTD
Business Name: Agriguard360
Address:
2 Frederick Street, King’s Cross,
London, WC1X 0ND,
United Kingdom
Telephone: +44 333 057 6070
Email: support@agriguard360.com
Customer Service Hours:
Monday to Friday, 09:30 – 17:00 GMT
Response Times:
We strive to respond to most inquiries within 24–48 business hours on weekdays.